Return Policy & Refunds

Order Cancellations & Refunds

We do not encourage cancellations since our team works hard to start collecting your chosen products the minute your order is placed. However, due to any extreme circumstances, if you wish to cancel your order please call or email our customer service team before the order is dispatched. We will try our best to assist you. Note that for prepaid orders, we only issue store credit that can be used to purchase products / gifts from the website for a period of 3 months from date of issue. We cannot refund the amount to your card / bank. 

Incase an ordered product is not available, we will reach out to you to assist you with a replacement if required immediately or let you know the estimated wait time for it's arrival. You can also opt for store credit for the product that is unavailable. Refunds are only issued in extreme cases where we are unable to provide the product in a reasonable time period. 

Return Policy

We do not accept returns unless you receive the product in a damaged condition or past its expiration date.

What if the product is received in damaged condition/ past its expiration date?

It is very unlikely that you will receive a product beyond its expiration date or in a damaged condition, in such cases we provide FREE RETURNS once you email us your order number and a picture of the expired or damaged product. We will also send you a replacement at no additional cost if available or refund your money for the same. 

Any issues with regards to the orders - damaged, expired, lost, marked delivered but not received etc. need to be raised with our team on within 48 hours of being notified that your package has been delivered. We will not be able to investigate or consider issues raised post that for return / refund / replacements.