FAQ's

We've listed out the questions / concerns people have asked us the most to make the ordering process easier for you. If you don't find a your question in the list below, you can live chat with us or drop us an email at help@thegourmetbox.in.

Gifting Related

1. How do I add a message to my gift hamper?
   There is a ‘special instructions for seller’ box in your cart where you can add a short message. It will be added to a gift card and sent with your hamper. If nothing is mentioned, we add a 'To' & 'From' if the billing and shipping address is different and you've ordered a gift.
   
   In case you've forgotten to add a message, drop us an email on help@theogurmetbox.in with your order number. We'll add your message if the order hasn't been dispatched. 

2. How do I customize a box?
   If you're looking to customize a gift box, click on the ‘Make Your Own Box’ Tab on the main menu. You will be able to see the boxes we have and an approximate number of products they fit. Read the instructions and choose a box you like, add it to the cart. Then add the products you would like to send to your cart and checkout. We will turn it into a gift.
   
   In case the number of products is more than the recommended or do not fit, the extra products will be packed loosely and sent in the same carton.

3. Why can’t I order more than 2 boxes?
   We charge only Rs. 150 as a standard shipping fee per order and our gift boxes are bulky, extra boxes incur a higher shipping fee so they need to be ordered separately.

4. Can I order just the empty boxes?
   No, our boxes are available as hampers or to make you own gift box with the products available on our website. Any order placed for just empty gift boxes will be cancelled and refunded.

5. What if I need multiple hampers delivered to different people?
   You can place separate orders for each person or use our multi ship tool - here's a guide. If your list is more than 10 people, you can drop us an email with the hamper you’re interested in and we can take the order offline and send it to each person, however the delivery charge will be applicable per location.

Shipping Related

1. Where do you ship and how long will it take for my order to be delivered?
   Currently, orders are being delivered within 3-7 working days with standard shipping. Express shipping is available for Gourmet gifts curated by The Gourmet Box at an additional charge and it usually ensures delivery within 2-4 working days. For remote locations and areas with covid restrictions, there might be delays.
   
   We ship across India with multiple reputed shipping partners. Most locations are covered, however if you want to know about your exact location you can chat with us on our live chat or drop us an email at help@thegourmetbox.in
   
   There might be delays in order delivery during the festive season due to heavy loads with our logistics partners.

 

2. What are the shipping charges?
   We charge a flat fee of Rs. 150/- per order for standard delivery across India. Express shipping for gourmet gifts is available at Rs. 300/- per gift.
   
   
3. How do I track my order?
   Once your order is dispatched, you will get an automated email with the tracking number. You can click on it to track your package.
   
   
4. Do I need to give the recipients number if I am sending a gift?
   If you are sending a gift, please make sure you add separate billing and shipping addresses and phone numbers for seamless delivery. 
   For people ordering outside India, you must provide a valid Indian phone number for the gift to be delivered to the recipient. Not doing so will lead to failure to deliver.
   
   Prepaid orders sometimes require OTP verification on delivery.

5. What happens if no one is available to receive the order?
   Our delivery partners attempt to deliver the package 2-3 times. They usually call the number provided if no one answers the door. Incase they cannot reach the recipient after multiple attempts, the package is returned to us. We can re-send it, however if you wish to cancel it, we can issue you a store credit minus the shipping fee.
   
   
6. Do you Provide Cash On Delivery Services?
   Cash on Delivery is available for orders upto Rs. 2000 only. 

Payments Related

1. Do you accept International cards?
   Yes we accept International cards including Visa, Mastercard, Amex etc. In the rare case you’re having trouble making the payment, please drop us an email at help@thegourmetbox.in
   
   
2. Can I cancel my order?
   If you order is not dispatched you can reach out to us to cancel the same, however if any products have been dispatched we cannot cancel the order.
   
   We only provide store credit for cancelled orders.
   
   
3. What is your return & refund policy?
   We do not accept returns unless you receive the product in a damaged condition or past its expiration date.It is very unlikely that you will receive a product beyond its expiration date or in a damaged condition. If in case this happens, please email us your order number and a picture of the expired or damaged product and will send you a replacement at no additional cost if available or refund your money for the same. 

4. Can I order a gift with ‘Cash On Delivery’?
   If you are ordering the gifts to yourself you can, however if you wish to send them to the recipient directly, you cannot since the cash can only be collected from the delivery address.
   
   
5. I got charged but didn’t get an order confirmation, what should I do?
   Oops! Seems like there has been some sort of technical glitch. Nothing to panic about. If you do not get an order confirmation, please drop us an email at help@thegourmetbox.in with your payment details or a screenshot of your payment along with the shipping and billing names so we can track the payment and confirm the order for you.

 If you need any other assistance or have any more questions feel free to reach out to us at help@thegourmetbox.in or on 9819580857 (Monday-Saturday 10.30 am to 6.30pm)